Here are some frequently asked questions from our customers.Please check them before contacting us.


Q. What kind of people is it recommended for?

A. We recommend purchasing from our online store for those who would like to experience the same experience at home as at our beauty salon, or for those who do not have a beauty salon nearby.

Q. Can I exchange or return the ordered item?

A. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or different from what you ordered, please contact us within 7 days of receiving the product. We will exchange or return the product immediately. (Shipping costs will be borne by us)
If you wish to return an item due to customer reasons such as ordering by mistake, we will accept the return if you contact us within 7 days of receiving the item. However, in this case, round-trip shipping and transfer fees will be borne by the customer.

Q. I forgot my password.

A. If you have forgotten your password, we will send you an email to reset your password. Please enter your email address on this page and send.

Q. 住所やメールアドレスを変更したい場合はどうすればいいですか?

A. 住所はマイページから変更いただけます。

Q. What kind of system is Corolle's regular delivery service?

A. Corolle's regular delivery service is a system that delivers skin care items on a two-month cycle.
Comes with special benefits only available on regular flights, such as free shipping and gifts. We deliver skin care items from Calole, a beauty salon specialty cosmetics brand.
For more information, please see the page about regular delivery services .

Q . 定期お届け便のお届け時間帯を変更したいです。



We accept inquiries regarding product consultation and product development.
We will usually contact you within 3 business days.

Please feel free to contact us.