About product
Q. Will it be effective unless used on the line?
A. We recommend using it on the line to get the most effect, but if you are a first-time user, please try it little by little starting from the areas you are concerned about.
Q. Can it be used on sensitive skin?
A. Basically, our products are manufactured to be gentle on all skin types, but if you would like more detailed advice, please contact our call center.
Q. How is the Carole Skin Care line different from other manufacturers' products?
A. Our products are developed for use by professional estheticians in beauty salons. This is a professional-grade product that focuses on the ingredients, formulation, and usability that restore the skin's original strength.
Q. How to store and what is the expiration date?
A. It depends on the product. Please see the information on the back of the package for details. We recommend using the product as soon as possible after opening, regardless of the expiration date.
Q. What kind of people is it recommended for?
A. We recommend purchasing from our online store for those who would like to experience the same experience at home as at our beauty salon, or for those who do not have a beauty salon nearby.
Q. Could you tell me the capacity of the product?
A. Capacity varies depending on each product. For details, please see the description on the back of the package or on each product page.
About purchasing
Q. Can I exchange or return the ordered item?
A. We make every effort to ensure the quality of our products, but in the unlikely event that the product is damaged or different from what you ordered, please contact us within 7 days of receiving the product. We will exchange or return the product immediately. (Shipping fee will be borne by our store)
If you wish to return an item due to customer reasons such as ordering by mistake, we will accept the return if you contact us within 7 days of receiving the item. However, in this case, round-trip shipping and transfer fees will be borne by the customer.
Q. Please tell me the cases in which returns are not possible.
A. Products that have been delivered for more than 8 days Products that have been used once by the customer Products that have been damaged or defaced by the customer If the product box, manual, etc. are defaced, damaged, lost, or discarded After delivery , Products that have been repaired, cleaned, etc. Items eligible for sale, and other items that have a statement on each product page stating that returns are not accepted.If more than 8 days have passed since delivery, please contact us for refunds or returns. Thank you for your understanding. If there is an accident such as damage during shipping, please contact our store. We will send you a new product as soon as possible, with shipping and handling charges covered by our store. Please note that in such cases, the person in charge of the transportation company may contact you directly.
Q. How long will it take to receive the product I ordered?
A. In the case of credit card/cash on delivery, the order will be shipped on the next business day after ordering.
In the case of bank transfer/postal transfer/convenience store payment, the item will be shipped the next business day after payment is confirmed.
We will send you a shipping notification via email at the time of shipping.
Q. Can I specify the delivery date and time?
A. Please specify your desired delivery date and time on the cart screen.
Q. What happens if I am not present at the time of delivery?
A. In the unlikely event that you are not present when the product is delivered, please be sure to contact the Sagawa Express office listed on the absence form directly within 6 days. In the unlikely event that you do not pick up your luggage after the storage period (6 days) has elapsed, your luggage will be returned to our store. Please be aware that you may be charged for shipping charges and round-trip shipping charges for resending the item. We will contact you later regarding the shipping charges for the increase, as they will vary depending on the package and are not the amount listed above.
Q. Will there be shipping/cash-on-delivery charges?
A. Shipping fee is 770 yen (tax included) nationwide. If you purchase over 12,100 yen (tax included), we will cover the shipping costs. In addition, the cash on delivery fee is paid by our store and is free of charge.
Q. Can I order online?
A. We also accept orders through our call center. Please contact us at 0120-380-939.
Q. I have not received emails such as order confirmation or shipping information.
A. The email address you entered may be incorrect, or there may be restrictions on the sending address. If you do not receive emails even though your email address is available, please set permission to receive emails from carore.jp. Additionally, the email may be automatically sorted to your spam folder. If you are unsure whether your order has been processed correctly, please contact our call center.
Q. When is my credit card debited?
A. It depends on the credit card. Please contact each credit card company.
Q. Is it possible to receive gifts?
A. It is available free of charge. When purchasing the product, please enter this in the notes section.
About membership
Q. I forgot my password.
A. If you have forgotten your password, we will send you an email to reset your password. Please enter your email address on this page and send.
Q. I did not receive a password confirmation email.
A. Please double check that the email address you entered is correct and that the registered email address is correct. If you do not receive an email even though your email address is valid, please check your spam settings. The email may not be delivered due to domain-specific reception or URL-containing email rejection settings. Additionally, the email may be automatically sorted to your spam folder.
Q. How do I unsubscribe from the newsletter?
A. Please unsubscribe using the unsubscribe link provided in the footer of the newsletter.
Q. What should I do if I want to change my name or email address?
A. If you change your name or email address, please change them from My Page.
About regular delivery service
Q. What kind of system is Corolle's regular delivery service?
A. Corolle's regular delivery service is a system that delivers skin care items on a two-month cycle.
Comes with special benefits only available on regular flights, such as free shipping and gifts. We deliver skin care items from Corolle, a cosmetics salon specialized in beauty salons.
For more information, please see the page about regular delivery services .
Q. Can I change the shipping date or payment method?
A. You can choose a shipping date that suits your convenience from 5.10.15.20.25.30. The first delivery will be delivered approximately 5 days after the order is placed, regardless of the shipping date. It is not possible to set a shipping date for each product. You can also change your payment method. Please contact our call center.
Q. Can I change or cancel the contract?
A. You can change it according to your convenience and pace of use. We also accept cancellations at any time. There are no restrictions such as ``You must use at least ◯ regular delivery services'' that are common with other companies.
Q. Is there a shipping charge?
A. Regular delivery will be delivered free of charge nationwide.
Q. Can I use points when purchasing regular delivery services?
A. Yes, you can use points for regular deliveries.
Q. Please tell me the contents of the birthday benefit coupon.
A. You can choose your favorite birthday benefit coupon: ``50% OFF coupon for products other than beauty equipment'' or ``40% OFF coupon for beauty equipment.''
Q . 定期お届け便のお届け時間帯を変更したいです。
マイページ下部の「定期購入の一覧を見る」＞「詳細の確認をする」ボタンを押すと、次回以降のお届け日時を変更できます。